Customer Support Representative

Turn14 Distribution • Horsham, PA

7d • Onsite

About The Position

Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You’ll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you’re friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!

Requirements

• Prior customer service experience required
• Strong computer skills with the ability to type ~40 WPM
• Outgoing and friendly personality with outstanding professionalism
• Excellent communication and decision-making skills
• High School Diploma or equivalent required

Nice To Haves

• Automotive knowledge or service experience is a strong plus

Responsibilities

• Resolve order issues to ensure customer satisfaction
• Provide timely email correspondence and occasional phone support
• Update order statuses, obtain ETAs and tracking numbers
• Expedite order cancellations, shipping issues, and delivery exceptions
• Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
• Investigate and resolve shipment-related issues, including issuing RMAs
• Work with manufacturers to obtain credits and resolve product issues
• Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
• Navigate and leverage ERP software programs to support daily operations

Benefits

• Competitive Pay Structure
• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
• Generous Paid Time Off and Paid Holidays
• 401(K) Match
• Tuition Reimbursement
• Company-Sponsored Events
• Subsidized Part Purchasing Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED