Customer Support Representative

Turn 14 Distribution•Horsham, PA

5d•Onsite

About The Position

Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader. Join Our Team as a Customer Support Representative! Location: Horsham, PA Schedule: 7:30 AM – 4:00 PM and 11:00 AM – 7:30 PM, alternating between early and late shifts. Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You’ll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you’re friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!

Requirements

Prior customer service experience required
Strong computer skills with the ability to type ~40 WPM
Outgoing and friendly personality with outstanding professionalism
Excellent communication and decision-making skills
High School Diploma or equivalent required

Nice To Haves

Automotive knowledge or service experience is a strong plus

Responsibilities

Resolve order issues to ensure customer satisfaction
Provide timely email correspondence and occasional phone support
Update order statuses, obtain ETAs and tracking numbers
Expedite order cancellations, shipping issues, and delivery exceptions
Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes
Investigate and resolve shipment-related issues, including issuing RMAs
Work with manufacturers to obtain credits and resolve product issues
Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory
Navigate and leverage ERP software programs to support daily operations