Customer Support Representative
Airxcel Inc•Elkhart, IN
•$19 - $21•Hybrid
About The Position
The Customer Service Representative is the focal point for all internal and external communications regarding services to our OEM customers. Hands-on professional who will be tasked with a variety of needs and responsibilities in supporting sales and customers for Dicor, Vixen, and MCD brands.
Requirements
- Ability to communicate and resolve issues in a professional and tactful manner.
- Ability to handle problems and facilitate successful outcomes.
- Flexibility to accept additional tasks, duties, and/or direction from management.
- Basic Excel and Word skills.
- Strong attention to detail and organizational skills; ability to organize and maintain paperwork.
- Excellent communication skills (verbal, written and listening)
- Sets priorities in an efficient manner and optimizes time and resources to achieve desired results.
- Ability to adapt to change.
- Understanding the importance of SOX compliance.
- 2 + years of related experience
- 1+ year of customers service experience
- Working knowledge of MS Office, Outlook and Explorer
Nice To Haves
- Ability to build rapport with all customers.
- Ability to build a working relationship with cross-functional teams and departments.
- Excellent organizational and time management skills and detail oriented.
- Demonstrates a positive and professional work ethic.
- Ability to work in a fast-paced environment, work on multiple projects simultaneously.
Responsibilities
- Order entry for Dicor, Vixen, and MCD OEM orders.
- Provides administrative support to the customers and team.
- Provides excellent customer service.
- Answers phone calls and assists customers as needed.
- Providing customers with ETA’s and tracking numbers.
- Follows all safety rules.
- Performs other duties assigned to full accountability as needed.
- Ensure all shipments are completed and paperwork is accounted for.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
