Customer Support Representative
About The Position
Join a Team Where Community and Excellence Connect! At Direct Communications, we’ve spent over 75 years bridging the digital divide in rural communities. We don’t just provide internet; we provide the lifeline that connects our neighbors to the world. We believe in taking care of the people who take care of our customers. That’s why we offer unrivaled part-time benefits, including a 6% 401(k) match, a generous paid time off package (14 days in your first year!), 10 paid holidays, and tuition reimbursement for both your professional and personal growth. If you are looking for a place where your integrity is valued and your growth is supported, you belong here. The Role: Why You Matter As our Customer Support Representative, you are the face and voice of Direct Communications in our Rockland, Idaho office. This isn't just a desk job—it’s an opportunity to be a "success partner" for our customers. You will double as our office receptionist, welcoming walk-in neighbors and assisting them with everything from billing questions to exploring our latest home security and mobile solutions.
Requirements
- A High School diploma (higher education is a plus!).
- A tech-savvy mindset and comfort navigating Windows-based environments.
- Exceptional communication skills—you’re as comfortable chatting in person as you are writing an email.
- The ability to juggle multiple tasks while keeping a cool head and a positive attitude.
- A genuine desire to contribute to the sustainability and growth of our rural communities.
Responsibilities
- Be a Helpful Expert: Respond promptly to inquiries via phone, email, and text, ensuring every customer feels heard and supported.
- Solve Problems with Heart: Address billing discrepancies and technical hurdles with a focus on long-term satisfaction rather than just a quick fix.
- Empower Our Community: Educate customers on how to maximize their broadband experience and get the most out of our diverse product offerings.
- Own the Details: Maintain accurate records in our CRM, process payments, and collaborate across departments to ensure we’re always improving.
Benefits
- 6% 401(k) match
- Generous paid time off package (14 days in your first year!)
- 10 paid holidays
- Tuition reimbursement for both your professional and personal growth
- Financial wellness support
- On-the-job training
- Free internet if you live within our service footprint!
- Health/Dental/Vision Insurances for $1 a month!
- Telehealth services
- Long-term and short-term disability
- Basic Life and AD&D
- Voluntary Life and AD&D
- Critical Illness
- Accident
- FSA account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
