Customer Support Representative

Solutech LLC•Washington, PA

8d•$32 - $34•Onsite

About The Position

The Customer Support Representative will manage customer accounts, provide exceptional customer service, and act as the primary liaison between customers and our internal teams. You'll play a key part in ensuring smooth communication for repair transactions and supporting customer needs to drive satisfaction, retention, and engagement. No technical background is required, but a customer-first mindset and strong communication skills are essential. The ideal candidate is organized, relationship-oriented, and motivated to help customers get the best possible service.

Requirements

Proven experience in customer service and account management
A strong ability to build and maintain relationships while ensuring customer satisfaction
Experience in meeting customer retention and sales performance goals
Ability to recognize customer needs and recommend appropriate solutions
Excellent verbal and written communication skills
Ability to explain information clearly to customers
Strong collaboration skills, with experience working across teams, such as production, sales, and service teams, to ensure smooth customer transactions
Ability to manage multiple priorities and tasks effectively in a fast-paced environment

Nice To Haves

Experience in customer support or account management role
Experience with a digital CRM system. Salesforce preferred
Familiarity with healthcare equipment or service-based environments

Responsibilities

Serve as the main point of contact for assigned customer accounts
Build and maintain strong relationships, addressing customer needs and ensuring they receive high-quality support throughout their experience
Act as a key liaison between customers and the production team, ensuring accurate communication regarding repair status, timelines, and service needs
Coordinate with internal teams to prioritize repairs and manage customer expectations
Achieve customer retention and performance goals by ensuring satisfaction and identifying opportunities to offer additional services and solutions
Manage the coordination of equipment repairs and service transactions
Work closely with the production and logistics teams to ensure timely and efficient service delivery
Assist customers with inquiries, provide clear and helpful information and ensure their concerns are addressed quickly and effectively
Maintain accurate records of customer interactions, service requests, and repair transactions
Track progress and ensure timely follow-ups
Collect and share customer feedback with internal teams to support continuous improvement in products and services
Utilize the Salesforce system for timely documentation of all customer interactions and updates