Customer Support Representative

TES Staffing • Rochester, NY

1d • Onsite

About The Position

TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their professional, collaborative team. This is a great opportunity for someone who enjoys helping customers, staying organized, solving problems, and coordinating moving pieces. You’ll serve as a key point of contact for customers while working closely with service technicians and internal teams to make sure requests are handled accurately and efficiently. If you’re coming from retail, hospitality, banking, healthcare, call center, dispatch, or administrative customer service and are looking to transition into a professional corporate office environment, this could be a great next step.

Why You'll Love This Opportunity
Contract-to-hire with long-term career potential
$17.00–$18.00/hour
Stable Monday–Friday schedule
100% in-office position in a professional corporate environment
Supportive leadership and collaborative team
No sales quotas or cold calling
Opportunity to build valuable customer service, order processing, dispatch, and corporate office experience
A role where you can make an impact while maintaining a healthy work-life balance

Requirements

• High School Diploma or GED
• At least 1 year of experience in customer service, order processing, account support, dispatch, or administrative office work
• Excellent communication skills and professional telephone etiquette
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset
• Basic working knowledge of Microsoft Word and Excel
• A positive attitude and willingness to learn

Responsibilities

• Process incoming customer supply and service requests by phone, email, fax, and other established methods
• Review customer account history and usage to help ensure appropriate products and quantities are shipped
• Answer customer questions regarding orders, supplies, equipment, service visits, shipments, and product issues
• Provide customers with updates regarding orders, shipments, and deliveries
• Coordinate and dispatch Service Technicians according to established procedures
• Ensure customer calls and requests are addressed and returned in a timely manner
• Handle customer questions, complaints, and concerns with professionalism, patience, and empathy
• Perform routine account troubleshooting and assist with resolving customer issues
• Maintain and update customer accounts, records, and internal systems
• Track and update orders, including shipping and transit information
• Accurately document customer interactions, service activity, and resolutions
• Monitor supply requests and account usage to help ensure accurate fulfillment
• Perform other related duties as assigned

Benefits

• Contract-to-hire with long-term career potential
• Stable Monday–Friday schedule
• 100% in-office position in a professional corporate environment
• Supportive leadership and collaborative team
• No sales quotas or cold calling
• Opportunity to build valuable customer service, order processing, dispatch, and corporate office experience
• A role where you can make an impact while maintaining a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED