Entry-Level Customer Support Representative
About The Position
As a Customer Support Representative, you’ll be the first point of contact for our customers — handling inbound and outbound calls, answering questions, resolving issues, and making sure every interaction leaves a great impression. No two days are the same, and our training program will set you up for success from day one. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Requirements
- Recent graduates and entry-level candidates welcome — no prior call center experience required
- Strong verbal and written communication skills
- Comfortable working in a fast-paced, structured environment
- Reliable, professional, and eager to learn
- High school diploma or equivalent required
Nice To Haves
- college degree a plus but not required
Responsibilities
- Answer inbound calls and make outbound calls to assist customers with questions and issues
- Resolve customer concerns clearly, professionally, and efficiently
- Follow up on cases to ensure timely resolution
- Learn our products/systems and stay current on policies and procedures
- Meet daily performance goals in a structured, metrics-driven environment
Benefits
- Best-in-class benefits start on Day 1
- Ongoing training, development, and mentorship opportunities
- Company-paid time off for volunteering for causes you care about
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
