Customer Engagement Representative - Entry Level

GEM U.S.A Inc. • Virginia Beach, VA

19h • $18 - $24 • Onsite

About The Position

We are seeking a motivated and personable Customer Engagement Representative to represent our clients, connect with customers, and create positive brand experiences. This role is ideal for someone who enjoys working with people, building relationships, and contributing to customer-focused marketing initiatives. As a Customer Engagement Representative, you will interact directly with customers, provide valuable information about products and services, support brand awareness initiatives, and help create memorable experiences that strengthen customer relationships.

Requirements

• Strong communication and interpersonal skills
• Customer-focused mindset with a passion for helping others
• Ability to work effectively in a fast-paced, team-oriented environment
• Positive attitude and willingness to learn
• Strong problem-solving skills and attention to detail
• Ability to build rapport quickly with different types of customers

Nice To Haves

• Previous experience in customer service, hospitality, retail, sales, marketing, or public-facing roles is a plus

Responsibilities

• Engage with customers in a professional, friendly, and approachable manner
• Represent client brands through in-person interactions, events, and promotional campaigns
• Educate customers on products, services, and brand offerings
• Build positive relationships with customers and provide exceptional customer experiences
• Identify customer needs and provide solutions that enhance satisfaction
• Support customer acquisition and retention initiatives
• Participate in team meetings, training sessions, and professional development opportunities
• Gather customer feedback and share insights with leadership teams
• Assist with event setup, coordination, and execution as needed
• Maintain a positive and professional representation of client brands

Benefits

• Hands-on training and professional development
• Opportunities for career growth and advancement
• A collaborative and energetic team environment
• Experience in customer engagement, marketing, and brand representation
• Opportunities to develop leadership, communication, and relationship-building skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed