Customer Service Representative - Entry Level

GEM INC USA • Alexandria, VA

1d • $40,000 - $55,000 • Onsite

About The Position

We're hiring a Customer Service Representative to join our fast-growing event marketing agency. In this client-facing role, you'll provide outstanding customer support, assist event attendees, and help create memorable live event experiences. If you enjoy working with people, thrive in a fast-paced environment, and are looking for a career with advancement opportunities, we'd love to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Outstanding problem-solving and conflict-resolution abilities.
• The ability to multitask and stay organized in a fast-paced environment.
• A positive attitude and genuine passion for helping customers.
• Strong attention to detail and commitment to delivering an exceptional customer experience.
• Basic computer proficiency and comfort learning new software.

Nice To Haves

• Previous experience in customer service, retail, hospitality, client services, event support, call center, or administrative support is a plus, but not required.

Responsibilities

• Serve as the primary point of contact for clients, customers, and event attendees via phone, email, and digital communication channels.
• Deliver exceptional customer service by answering questions, resolving concerns, and providing accurate event information.
• Assist guests with event registration, schedules, venue directions, ticketing, and general event support.
• Build strong client relationships by providing personalized service and ensuring customer satisfaction.
• Resolve customer issues professionally while maintaining a positive brand experience.
• Coordinate with event management, marketing, and operations teams to ensure successful event execution.
• Communicate event updates, schedule changes, promotions, and important announcements.
• Maintain accurate customer records and document interactions using company systems.
• Represent the company with professionalism, enthusiasm, and a customer-first approach.
• Support brand promotions, community events, and experiential marketing campaigns as needed.

Benefits

• Competitive pay with performance-based bonuses and advancement opportunities.
• Paid training and ongoing professional development.
• Clear career growth within a rapidly expanding event marketing company.
• Collaborative, supportive, and energetic team environment.
• Opportunity to work at exciting live events, promotional campaigns, and community activations.
• Build valuable experience in customer service, client relations, event marketing, brand promotions, and event coordination.
• Gain transferable skills that can lead to leadership and management opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed