Customer Support Rep Atl

YKK • Atlanta, GA

11d • Onsite

About The Position

As a Customer Support Representative at YKK (U.S.A.) Inc., you’ll be the frontline connection between customers and internal teams. You’ll handle orders, resolve inquiries, and ensure a seamless experience from order placement to delivery while embodying YKK’s “Cycle of Goodness” philosophy. This is not a remote position; the selected candidate must report to the office daily.

The role has no direct supervisory responsibilities. Reasonable and predictable attendance is required. The employee must follow YKK’s environmental, quality, health and safety, and confidentiality standards, and wear appropriate safety protective equipment when required. The work environment is usually moderately noisy.

Requirements

• High school diploma or GED.
• 2–5 years of customer service experience.
• Proficiency in Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently with minimal supervision.
• Ability to occasionally stand, walk, sit, use hands to handle or feel objects, reach, stoop, kneel, crouch or crawl, and talk or hear.
• Ability to occasionally lift and/or move up to 20 pounds.
• Close vision and ability to adjust focus.
• Wear appropriate safety protective equipment when required by safety program rules.

Nice To Haves

• Customer service experience in a manufacturing or B2B environment.

Responsibilities

• Receive and process customer orders via phone, email, fax, web, and EDI.
• Input orders into the system and monitor their status to ensure timely delivery.
• Resolve customer inquiries related to product availability, shipping, and delivery timelines.
• Coordinate with Sales, Planning, and Manufacturing to address and resolve customer issues.
• Track open orders, backorders, and purchase orders.
• Maintain accurate records and perform general office duties.
• Comply with YKK’s environmental, quality, health and safety, and confidentiality standards.
• Perform other general office work as assigned.
• Maintain reasonable and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED