MSR (ATL)

TEKsystems•Brookhaven, GA

7d•$22 - $22•Hybrid

About The Position

Respond to inquiries and requests from members and other individuals in a 24/7, high-volume, schedule-driven, structured contact center. Provide information about the client’s products and services, using product knowledge, active listening, adaptability across multiple systems, and engagement methods to support a positive member experience and strong customer service. Perform transactions or related functions involving savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members about other products and services that may meet their needs and create opportunities for positive member interactions.

Requirements

Customer service skills.
Data entry skills.
Inbound and outbound calling experience or ability.
Call center skills.

Nice To Haves

Experience in a call center, administrative, secretary/receptionist, baking/mortgage, professional, or high-volume retail environment.

Responsibilities

Respond to inquiries and requests from members and other individuals in a contact center.
Provide information about the client’s products and services.
Use active listening, multiple systems, and engagement methods to support member experience and customer service.
Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts.
Advise members about products and services that may fit their needs.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.