Hybrid Customer Support and Warehouse Rep (40655)

Emser Tile•El Paso, TX

7d•Onsite

About The Position

Emser Tile LLC is seeking a versatile Customer Support Representative & Warehouse Representative for its local branch. The hybrid role primarily provides sales-minded customer service and manages account operations, with a secondary responsibility for supporting warehouse operations. The position serves internal and external customers, including sales representatives, builders, designers, contractors, and walk-in customers, while assisting with orders, product inquiries, inventory, and warehouse fulfillment. The role is hourly and follows a traditional workday, with flexibility to work additional hours based on business needs. It has no direct reports. Regular, predictable attendance is an essential function. Employees are expected to maintain a clean, professional appearance and follow the company dress code. Safe and efficient forklift operation is required. Emser Tile is an equal opportunity employer and provides reasonable accommodations for applicants and employees with disabilities.

Requirements

1–3 years of experience in building, construction, design, or warehouse environments is preferred.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Outstanding leadership, critical-thinking, decision-making, and listening skills.
Strong relationship-building skills, composure under pressure, and commitment to open communication and trust.
Knowledge of database and query functions, with functional computer skills.
Ability to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting and tracking.
Ability to create basic sample boards and handle inventory safely and efficiently.
Ability to pass a background check.
Ability to operate a forklift safely and efficiently.
Ability to stand, use hands, and reach with hands and arms for prolonged periods; walk, stoop, kneel, crouch, crawl, sit, climb, and balance during daily activities.
Ability to regularly lift and/or move up to 50 pounds.
Close and peripheral vision and ability to adjust focus.
Ability to talk on the phone and use computers for extended periods.
Regular, predictable attendance.
Maintain a clean, professional appearance and comply with the company dress code.

Nice To Haves

Forklift certification.
Experience using a wet saw.
Bilingual in Spanish and English, or another language appropriate for the area.

Responsibilities

Provide customer service in person and over the phone to internal and external customers, including sales representatives, builders, designers, contractors, and walk-in customers.
Coordinate communication and operations between the company and its customers.
Assist customers with product selections, resolve inquiries, and enter orders accurately and efficiently.
Coordinate day-to-day account operations, including order entry, product and pricing inquiries, and order status and tracking.
Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, prepare bank deposits, and complete end-of-day paperwork.
Maintain showroom cleanliness and safety, update samples, and conduct monthly inventory audits.
Prepare basic sample boards for branch and customer showrooms.
Manage warehouse inventory from receiving, inspection, labeling, and stocking through picking, packing, and shipping in accordance with company policies.
Conduct daily warehouse inventory reconciliations, resolve discrepancies, and generate and maintain inventory reports.
Assist will-call customers and provide professional service.
Receive, record, issue, and transport goods accurately and efficiently as required.
Operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles.
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
Support inside branch operations by answering phone inquiries, greeting and assisting walk-in customers, and generating or processing pick slips.
Perform other tasks assigned in support of customer service and warehouse operations.