Hybrid Customer Support and Warehouse Rep

EMSER TILE LLC•El Paso, TX

8d•Onsite

About The Position

Emser Tile LLC is seeking a hybrid Customer Support and Warehouse Representative for its El Paso branch. This front-facing role primarily delivers sales-minded customer service and manages account operations, while also supporting essential warehouse operations. The position serves internal and external customers—including sales representatives, builders, designers, contractors, and walk-in customers—in person and by phone, while coordinating customer transactions and supporting inventory flow from receiving through fulfillment. The role includes customer service, order entry and tracking, product and pricing inquiries, payment processing, account administration, showroom upkeep, sample-board preparation, inventory reconciliation, and warehouse duties. Warehouse work includes receiving, inspecting, labeling, stocking, picking, packing, shipping, and transporting goods; assisting will-call customers; operating a forklift; and maintaining clean, organized, and safe warehouse and exterior areas. This is an hourly position with a traditional workday and flexibility to work additional hours based on business needs. There are no direct reports. Regular, predictable attendance is essential.

Requirements

Must pass a background check.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Strong leadership, critical-thinking, decision-making, listening, and relationship-building skills; composure under pressure and commitment to open communication and trust.
Knowledge of database and query functions and functional computer skills.
Ability to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting and tracking.
Ability to create basic sample boards and handle inventory safely and efficiently.
Ability to operate a forklift safely and efficiently; forklift operation is required.
Able to stand, use hands, and reach with hands and arms for prolonged periods; walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities.
Able to regularly lift and/or move up to 50 pounds.
Specific vision abilities include close vision, peripheral vision, and ability to adjust focus.
Able to talk on the phone and use computers for extended periods.
Able to work around moving mechanical parts and occasional fumes or airborne particles, and encounter a wide range of temperatures and loud noise levels.
Regular, predictable attendance is essential.

Nice To Haves

1–3 years of experience in building, construction, design, or warehouse environments.
Forklift certification.
Experience using a wet saw.
Bilingual in Spanish and English, or another language appropriate for the area.

Responsibilities

Serve internal and external customers—including sales representatives, builders, designers, contractors, and walk-in customers—in person and by phone.
Provide customer service and support by coordinating between the company and its customers.
Proactively assist customers with product selections, resolve inquiries, and enter orders accurately and efficiently.
Coordinate day-to-day account operations, including order entry, product and pricing inquiries, order status, and tracking.
Process payments; enter vendor stock orders; manage open orders; reconcile the cash drawer; prepare bank deposits and end-of-day paperwork.
Maintain showroom cleanliness and safety compliance, update samples, and conduct monthly inventory audits.
Prepare basic sample boards for branch and customer showrooms.
Manage warehouse inventory from receiving, inspection, labeling, and stocking through picking, packing, and shipping in accordance with company policies.
Reconcile warehouse inventory daily, resolve discrepancies, and generate and maintain inventory reports.
Handle will-call customers and provide professional service throughout their experience.
Receive, record, issue, and transport goods accurately and efficiently, as required.
Operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles.
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
Support inside branch operations by answering phone inquiries, greeting and assisting walk-in customers, and generating or processing pick slips.
Perform other tasks as assigned to support customer service and warehouse operations.
Maintain regular, predictable attendance and a clean, professional appearance in accordance with the company dress code.