Hybrid Customer Support and Warehouse Rep

Emser Tile•El Paso, TX

8d•Hybrid

About The Position

Emser Tile LLC is seeking a hybrid Customer Support and Warehouse Representative for its El Paso branch. The role primarily delivers sales-minded customer service and manages account operations, with secondary responsibility for supporting warehouse operations. The position serves internal and external customers, including sales representatives, builders, designers, contractors, and walk-in customers, and supports inventory intake, storage, and fulfillment. It is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs. There are no direct reports. Regular, predictable attendance is essential. Employees are expected to maintain a clean, professional appearance and follow the company dress code.

Requirements

1–3 years of experience in building, construction, design, or warehouse environments is preferred.
Be results-driven, customer-focused, highly organized, and detail-oriented.
Work effectively as part of a team and thrive in a busy environment.
Demonstrate leadership, critical-thinking, decision-making, and listening skills.
Build relationships, remain composed under pressure, and communicate openly to foster trust.
Have knowledge of database and query functions and functional computer skills.
Accurately read and respond to non-verbal communication.
Have basic math skills, including piece-to-square-foot calculations and product counting and tracking.
Create basic sample boards and handle inventory safely and efficiently.
Pass a background check.
Safely and efficiently operate a forklift; the posting states this ability will be required.
Meet the physical requirements, including regularly lifting and/or moving up to 50 pounds and performing the listed standing, reaching, walking, bending, climbing, and other activities.
Have the ability to talk on the phone and use computers for extended periods.

Nice To Haves

Forklift certification.
Experience using a wet saw.
Bilingual in Spanish and English, or another language appropriate for the area.

Responsibilities

Provide customer service in person and by phone to internal and external customers, including sales representatives, builders, designers, contractors, and walk-in customers.
Coordinate customer support with company teams and proactively assist customers with product selections and inquiries.
Enter orders accurately and coordinate account operations, including product and pricing inquiries, order status, and tracking.
Process payments; enter vendor stock orders; manage open orders; reconcile the cash drawer; prepare bank deposits and end-of-day paperwork.
Maintain showroom cleanliness and safety compliance, update samples, and perform monthly inventory audits.
Prepare basic sample boards for branch and customer showrooms.
Receive, inspect, label, stock, pick, pack, and ship inventory in accordance with company policies.
Conduct daily inventory reconciliations, resolve discrepancies, and generate and maintain inventory reports.
Assist will-call customers and provide professional service throughout their experience.
Receive, record, issue, and transport goods as required, ensuring accuracy and efficiency.
Operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles.
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
Support branch operations by answering phone inquiries, greeting and assisting walk-in customers, and generating or processing pick slips.
Perform other tasks assigned in support of customer service and warehouse operations.
Maintain regular, predictable attendance and adhere to the company dress code.