Student Position: Customer Support & Reception Coordinator
About The Position
Spines is the #1 Fastest-Growing Book Publishing Platform in the U.S., rebuilding publishing for a new era with technology and author-centricity. Our platform uses AI and human expertise to help writers publish professionally across formats and languages, simplifying a complex process. Our mission is to make professional publishing accessible to everyone, ensuring no great story goes unheard. We are seeking individuals passionate about shaping the future of publishing and making an impact for authors and readers. This part-time Customer Support & Reception Coordinator role is a crucial first point of contact for external clients and internal stakeholders. It involves a blend of customer support, operational assistance, and light front-desk duties. The ideal candidate will be highly organized, responsive, and service-oriented, adept at managing multiple communication channels with professionalism and a friendly demeanor.
Requirements
- Part-time position
- Minimum 2 hours of physical presence in the office, 5 days a week (reception/front-desk coverage)
- Remaining hours can be allocated to remote or on-site support work
- Fluent English (written and verbal)
- Strong communication and organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Customer-first mindset with a proactive approach to problem-solving
Responsibilities
- Provide first line of communication for external clients and internal stakeholders.
- Handle customer support inquiries.
- Offer operational assistance.
- Perform light front-desk responsibilities.
- Manage multiple communication channels.
- Maintain a professional and friendly tone.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
