CAPS Customer Service Rep (Student Position)

Ferris State University•Big Rapids, MI

1d•Onsite

About The Position

In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with advertising events for the office, and assisting with daily tasks.

Requirements

Compassion and interest in working with students, faculty, staff, and employers.
Some understanding of Ferris structures and resources
Excellent customer service skills
Some technology proficiency with Microsoft products and Canva
Must have a 2.5 GPA
As an individual who is responsible for driving on behalf of the university, a driving record check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background and driving record check.

Responsibilities

Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
Clean office areas and photobooth
Respond to CAPS department emails
Approve volunteer service hours
Post-volunteer service opportunities
Approve Handshake employers, jobs, and events
Participate in regular staff meetings
Advertise CAPS events
Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling. Event setup may involve transporting University property in a personal vehicle