Student Data & Support Coordinator

Friendly House•Phoenix, AZ

10h•Onsite

About The Position

The Student Data & Support Coordinator supports the mission of College and Career Readiness Program (TRIO) by managing, analyzing, and reporting student data to ensure program effectiveness and compliance. This role is responsible for collecting, maintaining, and interpreting data related to student participation, academic progress, and program outcomes. Including but not limited to student outreach and enrollment/registration coordination; maintains student records; records and monitors required data into integrated student data base; and manages, expedites, and maintains files, records, and other documents to ensure accurate and complete files throughout the registration process. The Student Data & Support Coordinator collaborates with program staff to track performance metrics, generate reports for internal and federal requirements, and identify trends that inform decision-making and continuous improvement. Additionally, the role ensures data accuracy, confidentiality, and alignment with TRIO regulations while supporting student success initiatives through data-driven insights.

Requirements

High School Diploma or equivalent
3 years of experience in data entry, preparing reports, scheduling, and customer service
Customer service oriented
Valid Driver’s License
Ability to work with people from various backgrounds and support diverse customers
Knowledge of computer software, including applications, Microsoft Office products, Internet & electronic communication (e-mail, social networking, etc.)
Proficient typing skills
Excellent literacy and numeracy skills
Work in a fast-paced environment
Attention to detail
Bilingual English/Spanish
IVP Fingerprint Clearance Card or ability to obtain one

Nice To Haves

Associate degree or higher
3+ years of related experience in data tracking and data entry
Experience in non-profit and/or client services
Knowledge of and/or experience in TRIO/College access programs
Ability to multitask, possess strong organization and customer service skills
Professional experience conducting program orientations and client outreach/client services

Responsibilities

Maintaining detailed and complete student records across various areas (e.g. attendance, outreach outcomes, registration, follow up conversations, etc.)
Provide information about the program and internal/external community support services by phone, in person, and at community/school outreach events.
Maintain and keep records of phone calls, waiting list, eligibility information and other statistical information for the community and the organization.
Actively participate in weekly meetings/trainings and other professional learning initiatives.
Input student information and maintain current information/database
Review and ensure all student information is correct, completed and up-to-date
Answer incoming calls, refer to appropriate staff members/take messages or provide program/agency information
Perform general office, clerical duties or any program activities assigned by supervisor
Contact students or parents as needed
Assist with preparation/update of program brochures/flyers and program activities
Helps develop and coordinate program activities including the summer program and college/university tours
Assist Advisors with projects as needed
Perform other duties as needed.