Student Position: Customer Support & Reception Coordinator
About The Position
Spines is the #1 Fastest-Growing Book Publishing Platform in the U.S., rebuilding publishing for a new era with technology and an author-centric approach. Our platform uses AI and human expertise to help writers publish professionally across formats and languages, simplifying a complex process. Our mission is to make professional publishing accessible to everyone. We are seeking a part-time Customer Support & Reception Coordinator to be the primary point of contact for external clients and internal stakeholders. This role involves customer support, operational assistance, and front-desk duties. The ideal candidate will be organized, responsive, service-oriented, and adept at managing multiple communication channels with professionalism and friendliness.
Requirements
- Fluent English (written and verbal)
- Strong communication skills
- Strong organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Customer-first mindset
- Proactive approach to problem-solving
Responsibilities
- Provide first line of communication for external clients and internal stakeholders.
- Handle customer support inquiries.
- Provide operational assistance.
- Perform light front-desk responsibilities.
- Manage multiple communication channels.
- Ensure professional and friendly tone in all interactions.
- Provide a minimum of 2 hours of physical presence in the office, 5 days a week for reception/front-desk coverage.
- Allocate remaining hours to remote or on-site support work.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
