Customer Support Engineer
About The Position
The Customer Support Engineer provides customer-facing service support for KLA systems, including commissioning, breakdown repairs, and preventative maintenance. The role requires technical capability across electronics, RF theory, mechanical engineering, vacuum technology, and basic plasma processing equipment, along with the ability to diagnose system issues to the component level. The engineer builds close working relationships with customers, supports the company’s product portfolio, and provides feedback to identify product and business process improvements. The position requires timely completion of field reports and substantial customer travel. It is based in Boise, Idaho.
Requirements
- Master’s-level degree with 0 years of related work experience, or a bachelor’s-level degree with 2 years of related work experience.
- Solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.
- Ability to troubleshoot and diagnose RF, pneumatic, vacuum, electronic (AC and DC), PLC, DeviceNet, and computer issues to the component level.
- Working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista, and MS Office products.
- Excellent communication and customer interfacing skills.
- Good organizational skills.
- Adaptability to working hours, locations, and conditions.
- Flexible approach to responsibilities, with the ability to work independently and as part of a team.
- Ability to work alone or unsupervised for extended periods, often in difficult conditions.
- Systematic and logical approach to problem solving.
- Ability to travel to support the customer base; the posting states both 50% and 80–90% travel.
- Ability to lift 50 pounds overhead occasionally and lift 50 pounds frequently; bend from the waist; safely lift items overhead; work on hands and knees or on the back while servicing equipment; bend and twist to access equipment; read and interpret schematics, signs, placards, and manuals; view the full color spectrum; and stand at a system for intervals of up to two hours.
- Ability to perform chamber cleaning, including removing components such as the turbo pump, source parts, and electrode; scrubbing chamber walls with Scotch-Brite; and reassembling cleaned parts to achieve an acceptable chamber LUR.
Responsibilities
- Provide service support to customers, including system commissioning, breakdown repairs, and preventative maintenance.
- Develop close working relationships with customers to support sales of the company’s product portfolio.
- Provide feedback to help proactively identify product and business process improvements.
- Complete all field reports in a timely manner.
- Perform chamber cleaning, including removing chamber components, scrubbing chamber walls with Scotch-Brite, and reassembling components to achieve an acceptable chamber LUR.
- Perform other duties as required.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
- Performance incentive programs may be available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
