Customer Support / Dispatcher

Unlimited Service Group•Greensboro, NC

2d•Onsite

About The Position

The Customer Support / Dispatcher provides administrative and operational support to ensure efficiency of the West Columbia Branch operations. This role is crucial for coordinating service technicians, managing customer needs, and ensuring smooth operations within the branch.

Requirements

One (1) year of experience in a dispatching role.
1-2 Years of Customer Support experience
High School diploma or equivalent.
Ability to work independently.
Strong Windows based computer skills including Microsoft Word & Excel.
High level of accuracy: ability to collect and prepare data for reports.
Strong attention to detail
Ability to answer high volume incoming customer calls and balance multiple priorities.
Ability to effectively resolve customer issues.
Stellar interpersonal, verbal, and written skills.

Responsibilities

Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
Provides technicians with any pertinent information regarding service calls.
Opens & closes service orders for billing upon completion to ensure accuracy.
Supports field service technicians in the field to resolve problems quickly.
Collaborates with customers, manufacturers, and internal departments to determine customer needs.
Coordinates shipping & receiving of ordered and or warranty parts.
Generates accurate purchase orders for parts to corporate office and outside vendors.
Communicates credit | collection guidelines & resolves situations accordingly and timely.
Generates daily, monthly, and quarterly reports as needed.
Other duties as assigned by management.