Customer Support / Dispatcher
Whaley Foodservice•Greensboro, NC
•Onsite
About The Position
The Customer Support / Dispatcher provides administrative and operational support to ensure efficiency of the West Columbia Branch operations. This role involves prioritizing service calls, coordinating technicians, opening and closing service orders for billing, supporting field technicians, collaborating with customers and internal departments, coordinating parts shipping and receiving, generating purchase orders, communicating credit/collection guidelines, and generating reports.
Requirements
- One (1) year of experience in a dispatching role.
- 1-2 Years of Customer Support experience
- High School diploma or equivalent.
- Ability to work independently.
- Strong Windows based computer skills including Microsoft Word & Excel.
- High level of accuracy: ability to collect and prepare data for reports.
- Strong attention to detail
- Ability to answer high volume incoming customer calls and balance multiple priorities.
- Ability to effectively resolve customer issues.
- Stellar interpersonal, verbal, and written skills.
Responsibilities
- Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
- Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
- Provides technicians with any pertinent information regarding service calls.
- Opens & closes service orders for billing upon completion to ensure accuracy.
- Supports field service technicians in the field to resolve problems quickly.
- Collaborates with customers, manufacturers, and internal departments to determine customer needs.
- Coordinates shipping & receiving of ordered and or warranty parts.
- Generates accurate purchase orders for parts to corporate office and outside vendors.
- Communicates credit | collection guidelines & resolves situations accordingly and timely.
- Generates daily, monthly, and quarterly reports as needed.
- Other duties as assigned by management.
Benefits
- Medical
- Dental
- Vision
- Continuing Education
- 401k & Profit Sharing
- Paid Holidays & Vacation
- Short-Term Disability
- Long-Term Disability Insurance (company paid)
- Life Insurance (company paid)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
