Customer Support Coordinator - VMI & Inventory Solutions

DGI Supply Career • Cerritos, CA

3d

About The Position

The Customer Support Coordinator manages Vendor Managed Inventory (VMI) programs and industrial vending solutions at assigned customer locations. As DGI Supply’s primary field representative, this role travels daily to multiple customer sites to replenish inventory, maintain vending equipment, perform inventory audits, and provide customer service. The coordinator builds customer relationships while supporting inventory availability, equipment reliability, and accurate data. This developmental role provides a foundation for potential advancement within APS Operations, Account Management, and Sales.

The role includes daily route-based customer visits, inventory and equipment support, accurate recordkeeping, and compliance with company and customer safety requirements. A company vehicle is provided for the customer service route. Candidates are subject to background checks and a post-offer drug screen.

Requirements

• Valid driver's license with a clean driving record.
• Ability to travel to multiple customer locations daily.
• Strong customer service and relationship-building skills.
• Excellent organizational and time-management abilities.
• Self-motivated and able to work independently.
• Ability to lift up to 50 pounds.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Outlook, Excel, and Word.

Nice To Haves

• Experience with Vendor Managed Inventory (VMI) programs.
• Experience with industrial vending systems or inventory management solutions.
• Experience in industrial distribution, manufacturing, warehouse, or inventory environments.
• Mechanical aptitude and ability to perform basic equipment troubleshooting and repairs.
• Basic computer knowledge.

Responsibilities

• Travel daily to assigned customer locations within the territory.
• Replenish VMI inventory and industrial vending machines according to customer requirements and established service schedules.
• Perform inventory audits, cycle counts, and stock adjustments to maintain inventory accuracy and ensure inventory is available and organized for production requirements.
• Serve as the primary point of contact during onsite visits and develop relationships with customer personnel and department leaders.
• Respond professionally and promptly to inventory, service, and equipment concerns; communicate customer needs, opportunities, and concerns to internal sales and support teams.
• Provide service that supports customer satisfaction and retention.
• Perform preventive maintenance and basic repairs on vending machines and inventory management systems.
• Troubleshoot common equipment issues and coordinate escalation when required.
• Maintain vending equipment appearance, cleanliness, and functionality; support customer employee setup, user access, and basic system administration.
• Organize, load, and unload inventory for daily customer visits.
• Maintain accurate records of inventory movements and replenishment activities; monitor reports and system alerts to proactively address issues.
• Keep company vehicles clean, safe, and professional, and comply with fleet and vehicle policies.
• Follow company and customer safety requirements, wear required PPE including steel-toed footwear, maintain a safe working environment while handling inventory and operating equipment, and comply with driving regulations and safety procedures.

Benefits

• Medical, dental, vision, life, short-term disability, and long-term disability benefits.
• Flexible spending account (FSA).
• 401(k).
• Profit sharing.
• Company vehicle provided for the customer service route.
• Career growth and advancement opportunities within DGI Supply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed