Customer Support Coordinator - VMI & Inventory Solutions

DGI Supply • Artesia, CA

4d • $24 - $27

About The Position

The Customer Support Coordinator manages Vendor Managed Inventory (VMI) programs and industrial vending solutions at assigned customer locations. As DGI Supply’s primary field representative, this role travels daily among customer sites to replenish inventory, maintain vending equipment, perform audits, and provide customer service. The position requires independent work in the field, problem-solving, and building customer relationships while ensuring inventory availability, equipment reliability, and data accuracy. It is designed as a developmental role with potential advancement within APS Operations, Account Management, and Sales.

Requirements

• Valid driver's license with a clean driving record.
• Ability to travel to multiple customer locations daily.
• Strong customer service and relationship-building skills.
• Excellent organizational and time-management abilities.
• Self-motivated and able to work independently.
• Ability to lift up to 50 pounds.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Outlook, Excel, and Word.

Nice To Haves

• Experience with Vendor Managed Inventory (VMI) programs.
• Experience with industrial vending systems or inventory management solutions.
• Experience in industrial distribution, manufacturing, warehouse, or inventory environments.
• Mechanical aptitude and ability to perform basic equipment troubleshooting and repairs.
• Basic computer knowledge.

Responsibilities

• Travel daily to assigned customer locations within the territory.
• Replenish VMI inventory and industrial vending machines according to customer requirements and service schedules.
• Perform inventory audits, cycle counts, and stock adjustments to maintain accuracy and support production requirements.
• Serve as the primary point of contact during onsite visits and build relationships with customer personnel and department leaders.
• Respond to inventory, service, and equipment concerns professionally and promptly; communicate customer needs and concerns to internal sales and support teams.
• Provide service that supports customer satisfaction and retention.
• Perform preventive maintenance and basic repairs on vending machines and inventory management systems; troubleshoot common issues and coordinate escalation when needed.
• Maintain vending equipment appearance, cleanliness, and functionality; assist with customer employee setup, user access, and basic system administration.
• Organize, load, and unload inventory for daily visits, and maintain accurate records of inventory movements and replenishment activities.
• Monitor reports and system alerts to proactively address issues.
• Maintain company vehicles in clean, safe, and professional condition and follow fleet and vehicle policies.
• Follow company and customer safety requirements, wear required PPE including steel-toed footwear, maintain a safe working environment, and comply with driving regulations and safety procedures.

Benefits

• Medical, dental, vision, life, short-term disability, and long-term disability benefits.
• FSA.
• 401(k).
• Profit sharing.
• Company vehicle provided for the customer service route.
• Career growth and advancement opportunities within DGI Supply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed