Customer Support Consultant

Zillow

1d•Remote

About The Position

As a Zillow Media Expert and Showcase Customer Experience Consultant, you will play a crucial role in delivering magnificent customer service to our valued clients. Your responsibilities will include: Providing efficient and high-quality customer service through multiple channels (phone,email, and chat). Mentoring customers and offering effective solutions to meet their needs. Ensuring excellent customer satisfaction and prioritizing customer happiness. Assisting customers with appointment scheduling, billing inquiries, media delivery, and technical troubleshooting. Educating customers in best practices to ensure customer learning and retention. Accurately documenting customer interactions in our CRM software, Salesforce. Providing valuable feedback to our product team to enhance the customer experience. Collaborating and building relationships with both internal and external customers. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

Requirements

At least one year of experience in a customer service role.
Experience in a contact center role is helpful.
A proven track record of independently managing a high volume of customer cases.
Proficiency in web-based products, MS Office, and Salesforce (or a similar CRM system).
A dedicated, driven, and open approach.
The ability to thrive in a fast-paced and dynamic environment.
Strong self-motivation and the ability to work without constant supervision.

Responsibilities

Providing efficient and high-quality customer service through multiple channels (phone,email, and chat).
Mentoring customers and offering effective solutions to meet their needs.
Ensuring excellent customer satisfaction and prioritizing customer happiness.
Assisting customers with appointment scheduling, billing inquiries, media delivery, and technical troubleshooting.
Educating customers in best practices to ensure customer learning and retention.
Accurately documenting customer interactions in our CRM software, Salesforce.
Providing valuable feedback to our product team to enhance the customer experience.
Collaborating and building relationships with both internal and external customers.