Customer Support Consultant

Epos Now Group • Orlando, FL

2d • $38,000 • Onsite

About The Position

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different various regions

Requirements

• Be proactive - you must be driven to succeed and hit your targets! (Essential)
• Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
• Excellent communication skills across all mediums. (Essential)
• Resilience to bounce back from unhappy customers. (Essential)
• Empathy for customers and the ability to remain calm and professional. (Essential)

Nice To Haves

• Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
• At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable)

Responsibilities

• Handle customer queries via telephone calls, email and web chat.
• Achieve your targets for revenue and customer satisfaction.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM.
• Deliver exceptional customer service!

Benefits

• Earn uncapped commission pay on top of your salary.
• Career progression opportunities - our philosophy is to promote internally.
• Company bonus scheme.
• 24/7 access to a health and well-being online centre, with private medical and dental schemes.
• Exclusive retail, restaurants and travel discounts.
• Collaborative company culture with regular team building events.
• Company pension.
• 20 days annual leave (increasing a day each year), plus bank holidays.
• Free onsite parking at Norwich office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees