(Fluent German & English) Customer Support Consultant (remote)

SupportYourApp

1d•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

Excellent German and English language skills (at least C1 level for both speaking and writing)
6–12 months of experience in customer support
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

Deliver outstanding customer support via emails and calls
Follow internal procedures and SOPs
Collaborate with internal teams to ensure efficient issue resolution
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Benefits

Fixed schedule: Monday–Friday, 10 AM–6 PM UTC
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements