(fluent English) Technical Support Consultant (Remote)
About The Position
SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders in over 30 countries since 2010. We provide secure customer and technical support, operating globally and supporting clients in 60 languages across diverse industries. This role offers the opportunity to be part of a team supporting world-leading SaaS, software, or hardware solutions, working remotely in a multicultural and multilingual environment. The company emphasizes a 'People First' management approach, encouraging skill development and goal achievement.
Requirements
- Excellent English communication skills (both spoken and written)
- At least 2 years of experience in customer support is a must
- Basic troubleshooting skills
- High emotional intelligence and empathy
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice To Haves
- Experience with iOS/Android devices
- Used to high workload
- Experience with CRM systems
Responsibilities
- Deliver outstanding customer support via emails and chat
- Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs
- Create reports to maintain feedback up to date
- Escalate complex issues to engineers as needed
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
