(Fluent English) Customer Support Consultant (Future Openings, remotely)

SupportYourApp

10h•Remote

About The Position

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with prominent tech companies since 2010. Operating in over 30 countries and supporting customers in 60 languages, we help SaaS, software, and hardware brands deliver exceptional customer and technical support. We are currently expanding our talent pool by seeking skilled Customer Support Consultants for future remote opportunities. This role offers the chance to join a diverse, multilingual community and grow professionally while working from home.

Requirements

Fluent English communication skills (at C1 level or higher).
6+ months of experience in a customer support role.
CRM systems expertise.
Strong analytical thinking and research skills.
Positive, proactive, and responsible attitude.
Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice To Haves

Experience in technical support.

Responsibilities

Deliver outstanding customer support via calls, chats, and emails.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest and greatest customer happiness practices.
Maintain a deep understanding of client solutions and meet KPIs.
Communicate with developers and cross-functional specialists.

Benefits

Flexible hours
Fully remote cooperation
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements