Customer Support
About The Position
Life Protect 24/7 is an inbound call center seeking self-motivated, high-performing individuals passionate about customer service and advocating for others. The role involves providing on-site Technical Customer Support, handling inbound calls from current customers needing technical support with their mobile medical and security alert devices. The product and service assist in rescuing over 5,000 individuals monthly. The position reports to the QA Manager and requires handling customer inquiries respectfully and professionally, focusing on preserving and improving customer relationships. This includes listening patiently, engaging with customers, showing empathy, building rapport, tracking information, and offering solutions to product functionality questions, all while delivering a world-class customer experience.
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Willingness to learn (prior medical device experience not necessary)
- 1-2 years of customer service and retention in a contact center, service industry, or retail sales
- Strong communication skills (verbal, written, and interpersonal)
- A patient, customer focused approach with adaptability to new situations
- Ability to multitask, prioritize and manage time
- Motivation, and desire to achieve
Responsibilities
- Handle inbound calls, questions, and inquiries from customers in a respectful and professional manner
- Preserve and improve customer relationships
- Listen patiently, engage with customers, show empathy, build rapport, track information, and offer solutions to questions about product functionality
- Provide a world-class customer experience
- Handle cancellation calls by listening to customer concerns and providing solutions to retain the customer
- Handle customer questions, inquiries, and complaints in a professional manner
- Identify and report escalated issues and complaints to management
- Process cancellations and returns
- Offer savings opportunities and switch the form of payment when applicable
Benefits
- Weekly Pay
- Paid Training
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Development Program
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
