Renewal Support Consultant

AIR Communities•Denver, CO

1d•Onsite

About The Position

AIR Communities is seeking a Lease Renewal Support Consultant to join their centralized operations support team in Denver, CO. This role will manage the resident renewal and notice to vacate processes, and assist onsite teams with administrative tasks related to current residents. The position is based in the Denver Tech Center and requires in-office presence five days a week.

Requirements

1-3 years of customer service or administrative experience (retail, hospitality, etc.)
Enjoys helping customers in a fast-paced environment
Superior attention to detail
Ability to quickly learn and utilize multiple software applications and data entry systems
Dependable and proven ability to work independently
Advanced written and oral communication skills
Intermediate to advanced skillset with Microsoft Office Suite

Nice To Haves

Property management experience a plus

Responsibilities

Support residents and community teams during the renewal process by generating and sending renewal offers, creating renewal lease documents, entering Notice to Vacate documents, and finalizing paperwork.
Provide support to community managers by taking current resident calls and completing tasks delivered through centralized email boxes.
Communicate with team members and residents to ensure all post move out processes are followed correctly.
Provide system administration support to ensure accurate record keeping and investigate and resolve inaccuracies per Operations Manual requirements.

Benefits

Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short and long-term disability paid by the company.
25% Rent Discount at any AIR community.
401(k) plan with up to 6% employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.