Renewal Specialist

Crisis24•Annapolis, MD

21h•Remote

About The Position

The Renewal Specialist plays a vital role in supporting our Account Management Team by overseeing the contract renewal process for select accounts. This position involves digitally managing agreements and assisting external clients with their account inquiries, additions, and modifications.

Requirements

2-4 years’ experience sales, sales support or customer service preferred
Excellent active listening, communication, organization, and follow through skills
Proven time management with ability to manage multiple projects and prioritizing competing tasks
Ability to understand clients’ business and fit with Crisis24 Integrated Risk Management products and services
Strong interpersonal skills including oral and written communications
Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint and Help Desk Support Software
Bachelor’s degree required or relevant proven experience

Responsibilities

Communicate & collaborate as needed with Account Manager’s to successfully complete renewal opportunities and offer the client a seamless experience
Facilitate the renewal of client opportunities at least 45 days in advance of their contract expiration date internally and externally
Update client information within Salesforce, and within client agreements in the Contract Management application and or SharePoint in a timely manner, as needed
Proactively anticipate client needs and effectively communicate ways to support them including outreach to Crisis24 subject matter experts
Negotiate any new terms that may arise such as upsells, downgrades, using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue loss
Build relationships with clients to develop, retain and secure future business
Document all client and sales activities in Salesforce and associated outcomes to track success from initiation to completion.
Effectively utilize all internal and technological resources for intentional client outreach
Collaborate with Contracts Team and Operations Team to make any necessary changes or updates to client agreements/subscriptions/programs.
Provide support to Accounts Receivable (A/R) to achieve on-time payment of all Client invoices based on contractual payment terms.