Renewal Support Consultant

AIR Communities•Denver, CO

3h•Onsite

About The Position

AIR Communities is seeking a Lease Renewal Support Consultant to join its centralized operations support team in the Denver Tech Center, CO. This role is responsible for managing the resident renewal and notice to vacate processes, as well as providing administrative assistance to onsite teams regarding current residents. The position is based in the corporate office, which features expansive views of the mountains and downtown skyline, and requires in-office presence five days a week to support central administrative operations.

Requirements

1-3 years of customer service or administrative experience (retail, hospitality, etc.)
Enjoys helping customers in a fast-paced environment
Superior attention to detail
Ability to quickly learn and utilize multiple software applications and data entry systems
Dependable and proven ability to work independently
Advanced written and oral communication skills
Intermediate to advanced skillset with Microsoft Office Suite

Nice To Haves

Property management experience

Responsibilities

Support residents and community teams during the renewal process by generating and sending renewal offers, creating renewal lease documents, entering Notice to Vacate documents, and finalizing paperwork.
Provide support to community managers by taking current resident calls and completing tasks that are delivered through centralized email boxes.
Communicate with team members and residents, to ensure all post move out processes are followed correctly.
Provide system administration support to ensure accurate record keeping and investigate and resolve inaccuracies per Operations Manual requirements.

Benefits

Expected pay rate of $21.00 - $23.00 per hour.
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
401(k) plan with up to 6% employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.