Customer Support Associate/Logistics Coordinator - Arizona
About The Position
Quicksilver Express Courier, an on-demand delivery company, is hiring a full-time Customer Support Associate who will cross-train for a Logistics Coordinator position. This is not a call center position. The role is based at the Arizona office in Phoenix, Arizona, and pays $23.00 per hour. The successful candidate will be reliable, detail-oriented, able to work well with others, and comfortable in a fast-paced environment. The Customer Support Associate provides professional customer support, enters incoming orders, contacts customers with delivery updates, resolves issues for customers and drivers, and maintains complete documentation. The role involves coordinating continually with support associates and logistics coordinators while multitasking across order entry, delivery monitoring, and problem resolution. The Logistics Coordinator selects appropriate drivers based on location, capabilities, vehicle specifications, and workload, and coordinates up to 30 drivers handling more than 200 expedited deliveries per day. The coordinator adapts plans as conditions change, communicates concise and detailed information to drivers, customers, and office staff, identifies and corrects errors, and coaches new drivers during on-the-job training.
Requirements
- High school diploma or GED.
- Strong knowledge of the metro area and surrounding areas.
- Customer support background with problem-resolution skills.
- Strong attention to detail.
- Ability to work in a team in high-pressure situations.
- Strong written and oral communication skills.
- Ability to multitask in customer support and order entry.
- Reliability, punctuality, and excellent attendance.
- Basic computer skills, including use of Windows-based software.
- Basic to advanced typing skills, with a minimum speed of 34 words per minute.
- Ability to work in a fast-paced environment.
- Ability to cross-train for a Logistics Coordinator position.
Nice To Haves
- Call center experience.
- Transportation experience; preferred but not required.
Responsibilities
- Provide accurate and professional customer support.
- Enter incoming orders received by phone, email, and web.
- Make outbound calls to customers with delivery status updates.
- Resolve problems for customers and drivers.
- Document issues accurately and completely.
- Maintain ongoing contact with other customer support associates and logistics coordinators.
- Multitask across order entry, delivery-status monitoring, and problem resolution.
- Perform other customer support and office duties.
- Select suitable drivers based on location, ability, vehicle specifications, and current workload.
- Coordinate as many as 30 drivers simultaneously to complete more than 200 expedited deliveries per day.
- Continually analyze drivers and deliveries as circumstances change and provide alternative plans when the original plan is disrupted.
- Communicate concise, detailed information to drivers, customers, and office staff.
- Identify driver, customer, and support-staff errors and implement timely corrective action.
- Coach new drivers and provide instruction and guidance during on-the-job training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
