Customer Support and E-Commerce Sales Associate

Career Certified • Alpharetta, GA

3d • Onsite

About The Position

The Customer Support and E-Commerce Sales Associate works in the mycontractorslicense.com business unit, supporting customers preparing for state-mandated contractor exams. The role works with the sales team to provide sales support, educate customers, update websites, and help create and update training course materials. The position is an onsite role based in the Alpharetta, Georgia office, with up to 5% travel.

The associate provides attentive, high-quality customer service through phone, chat, and email; assists customers with questions and purchases; and supports automation and self-help initiatives. The role also identifies trends in customer interactions to improve support and engagement. This individual-contributor position does not supervise others and interacts regularly with customers, colleagues, the immediate manager, other department managers, and vendors.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience.
• Excellent verbal and written communication skills.
• Ability to type at least 40 words per minute.
• Creative thinking and problem-solving skills.
• Passion for accuracy, quality, and clear communication.
• Desire for continued personal growth.

Nice To Haves

• Experience with CRM, LMS, and project management tools.
• Experience with Google-based web platforms and tools.

Responsibilities

• Answer customer phone calls, chats, and emails.
• Help customers answer questions, purchase products, and resolve general inquiries.
• Support automation and customer self-help initiatives.
• Identify trends in customer interactions to improve support and engagement strategies.
• Work with the sales team to provide sales support and customer education.
• Update websites and help create and update training course materials.
• Support various projects as needed.
• Work a flexible schedule that may include evenings.

Benefits

• Tuition reimbursement, subject to approval.
• Paid company holidays (9 days per year).
• Flexible Time Off (PTO), as described in the employee handbook.
• Voluntary medical, dental, and vision plans, as well as supplemental insurance options, available the first of the month following 30 days of employment.
• Voluntary participation in the company 401(k) plan, available the first of the month following 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED