About The Position

Mercier Consultancy Group is hiring Arabic-speaking Customer Support Agents to work in Sofia, Bulgaria, supporting a leading global service brand. The role is on-site, hybrid, or remote, and relocation to Sofia is supported. The position offers a competitive salary, monthly performance bonuses, paid training, private medical insurance, and opportunities for career advancement. Relocation support includes paid flights, airport transfer, and temporary hotel accommodation. The job posting describes a move to Sofia as an opportunity to experience its affordable living costs, historical character, urban amenities, and expat community. The employer says its relocation support is intended to help new hires settle in.

Requirements

  • Native or fluent Arabic, written and spoken.
  • Working proficiency in English.
  • EU passport or valid legal right to work in Bulgaria.
  • Willingness to relocate to Sofia, Bulgaria.
  • Strong communication skills.
  • Problem-solving mindset.
  • Adaptability.

Nice To Haves

  • Background in customer service or BPO is a major plus.

Benefits

  • Competitive base salary and monthly performance bonuses.
  • Fully paid training and comprehensive onboarding from Day 1.
  • Full private medical insurance.
  • Paid relocation package including flights, airport transfer, and temporary hotel accommodation.
  • Career advancement opportunities.
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