Customer Support Admin - IT

Honeywell Aerospace • San Jose, CA

8h

About The Position

This role will be reporting to West Coast IT Service Delivery End-User Support team. 10% or less travel may be required. The role will be primary point of contact for Tier 1 support. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. In this role, you'll be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top-tier service, enhancing customer satisfaction, and fortifying our relationships with clients. Your decisions and strategies will resonate across our global operations, making sure that technology is an enabler, not a hurdle. By joining us in this essential position, you will be at the forefront of elevating our commitment to customer-centric support, driving excellence, and setting new standards in the world of IT services. Your leadership will be the catalyst for shaping a future where every interaction is a testament to Honeywell's unwavering dedication to customer success.

Requirements

• Customer experience in IT support
• Leadership to empower a team of professionals
• Deliver top-tier service
• Enhance customer satisfaction
• Fortify client relationships
• Ensure technology is an enabler, not a hurdle
• Customer-centric support
• Drive excellence
• Set new standards in IT services

Responsibilities

• Primary point of contact for Tier 1 support.
• Supporting mixed network environment.
• Meeting the need of the business user, software and peripheral equipment.
• Documentation of practices relating to these technologies.
• Update knowledge base articles as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed