Customer Supply Chain Manager, Walmart

Reckitt•Benton, AR

11d•$134,000 - $200,000

About The Position

The Customer Supply Chain Manager builds strategic customer relationships, implements the company’s Customer Service strategy, and coordinates with internal business partners to improve customer KPIs while optimizing cost and flow to shelf. This people leader supports a team of CPFR Analysts in executing daily, weekly, and monthly activities. The role works to deliver business objectives, improve team performance and efficiency, and strengthen customer partnerships while maintaining quality, compliance, safety, and operational excellence. The position is not currently sponsoring visas or considering international movement.

Requirements

Bachelor’s degree in Supply Chain, Business, or a related field.
8+ years of progressive customer service or supply chain leadership experience.
Proven people leadership skills, with a track record of driving business results, developing talent, and fostering collaboration.
Strong understanding of end-to-end supply chain processes, including order management, forecasting, transportation, manufacturing, and warehousing.
Experience partnering directly with Walmart and building relationships with and influencing stakeholders at operational and senior leadership levels.
Advanced analytical, communication, presentation, and systems skills, with the ability to leverage data to drive decisions and optimize key KPIs.

Nice To Haves

Experience in the consumer packaged goods (CPG) industry is preferred.

Responsibilities

Lead, coach, and develop CPFR Analysts to deliver business objectives and connect team goals to broader Supply and Commercial strategies.
Drive team performance and efficiency through continuous improvement, clear performance standards, and a customer-centric mindset.
Build strong customer partnerships through regular engagement, representing the voice of the customer and aligning on shared business objectives.
Proactively identify, resolve, and escalate service or operational issues, recommending solutions that balance customer and Reckitt priorities.
Ensure achievement of company objectives while maintaining high standards of quality, compliance, safety, and operational excellence.