Sr. Manager, Customer Supply Chain

Select Division • Londonderry, NH

16h • Hybrid

About The Position

Lactalis US Yogurt is hiring a Senior Manager, Customer Supply Chain, based in Londonderry, NH. The role serves as the primary supply chain liaison for yogurt customers, enabling service excellence and managing and strengthening senior-level supply chain relationships with an assigned group of customers. The position partners with Lactalis commercial and supply chain teams, bringing a customer perspective to policies, efficiency programs, and capabilities.

The Senior Manager will help shape the company’s strategic approach to supply chain engagement with yogurt customers and influence the internal supply chain consolidation roadmap while considering customer impacts. The role defines metrics to assess the value of customer supply chain programs. Initial priorities include ensuring service excellence and implementing scorecards and tracking mechanisms for integration, efficiency programs, and policies. This position reports to the Director, Customer Service and has overall direction, coordination, and evaluation responsibilities for the Customer Supply Chain team.

The position requires occasional travel, and extended hours may be necessary depending on project needs. Physical presence in the office is required in accordance with the Hybrid Work Policy. Tools such as a computer and phone, and/or allowances, may be provided. Reasonable accommodations may be made for individuals with disabilities. The role is expected to support a safe working environment that promotes employee health and well-being.

Requirements

• Bachelor’s degree in Business Administration is required.
• At least 2 years in customer service or sales supporting a major customer.
• Strength in critical thinking, problem solving, issue resolution, and continuous improvement.
• Supply chain expertise.
• Customer-focused operations capability.
• Strategic and scenario planning capability.
• Project and program management capability.
• Data and analytics and technology proficiency.
• Ability to work with occasional travel; extended hours may be necessary depending on project needs.
• Physical presence in the office in accordance with the Hybrid Work Policy.

Nice To Haves

• Supply Chain Management or a relevant field of study.
• 5 or more years of supply chain experience.
• Consumer packaged goods experience.
• Food industry experience.
• Experience across multiple disciplines, preferably logistics and/or sales.
• Experience leading cost-reduction and efficiency-improvement initiatives.

Responsibilities

• Lead and coach the Customer Supply Chain team to achieve order-to-delivery excellence with customers.
• Enable policy compliance and identify and influence customer adoption of operational efficiencies, including Ti-Hi (tier/height) and order patterns.
• Lead process changes that improve service, communication, and capabilities.
• Build partnerships with customers’ senior supply chain management.
• Participate in Joint Business Plans, lead routine customer supply chain partnership meetings, and support publications and annual planning.
• Build and publish customer scorecards; identify KPI improvement opportunities and lead customer conversations to reduce costs.
• Execute programs including On Time in Full (OTIF), Customer Pick-up (CPU), and Fines & Fees.
• Act as an internal supply chain customer liaison, providing operational and strategic input to optimize service and current and future supply chain capabilities.
• Own Network Consolidation as the primary voice-of-customer lead, including internal analysis, design, build, testing, and launch.
• Lead voice-of-customer work to define, refine, and launch efficiency programs and opportunities.
• Influence the definition and execution of policy governance.
• Represent and guide customer focus on Lactalis priorities, including waste, transportation/CPU, and warehouse efficiency.
• Identify cost-to-serve root causes and develop action plans for overall cost optimization.
• Support and lead enhanced internal customer value tracking, reporting, and communication where defined.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Demonstrate commitment to a safe working environment that promotes employee health and well-being.

Benefits

• Affordable benefits and coverage options through a comprehensive Total Rewards Program.
• Company support for insurance costs.
• Contributions to retirement plans.
• Paid Time Off from day one.
• Training and development opportunities.
• Education Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior