Sr. Manager, Customer Supply Chain

Lactalis US Yogurt, Inc. • Londonderry, NH

1d • Hybrid

About The Position

Lactalis US Yogurt is hiring a Senior Manager, Customer Supply Chain based in Londonderry, New Hampshire. This role serves as the primary supply chain liaison for yogurt customers, enabling service excellence and building senior-level supply chain relationships with assigned customers. The position partners with commercial and supply chain teams to improve customer-facing approaches and offerings, and provides customer perspective to inform policies, efficiency programs, and capabilities.

The Senior Manager will shape the strategy and roadmap for engaging yogurt customers on supply chain topics and influence the internal supply chain consolidation roadmap with customer implications in mind. The role defines metrics for measuring the value of customer supply chain programs. Initial priorities include ensuring service excellence and implementing scorecards and tracking mechanisms to support integration, efficiency programs, and policies. The position reports to the Director, Customer Service and oversees the Customer Supply Chain team.

The role requires occasional travel and may involve extended hours depending on project needs. It requires physical presence in the office in accordance with the Hybrid Work Policy. Tools such as a computer and phone, and/or allowances, may be provided. Reasonable accommodations may be made for individuals with disabilities. The employee is expected to support a safe working environment that promotes employee health and well-being.

Requirements

• Bachelor’s degree in Business Administration is required.
• At least 2 years of experience in customer service or sales supporting a major customer.
• Strength in critical thinking, problem solving, issue resolution, and continuous improvement.
• Supply chain expertise.
• Customer-focused operations capability.
• Strategic and scenario planning skills.
• Project and program management skills.
• Data, analytics, and technology proficiency.
• Experience leading cost-reduction and efficiency-improvement initiatives.

Nice To Haves

• Supply Chain Management or a relevant field of study is preferred.
• Five or more years of supply chain experience is a plus.
• Consumer packaged goods experience.
• Food industry experience.
• Experience across multiple disciplines, preferably logistics and/or sales.

Responsibilities

• Lead and coach the Customer Supply Chain team to ensure order-to-delivery excellence with customers.
• Enable compliance with policies.
• Identify operational efficiency opportunities, such as Ti-Hi (tier/height) and order patterns, and influence customers to adopt them.
• Lead process changes that improve service, communication, and capabilities.
• Build partnerships with customers’ senior supply chain management.
• Participate in Joint Business Plans, lead routine customer Supply Chain Partnership meetings, prepare publications, and support annual planning.
• Build and publish customer scorecards.
• Identify KPI improvement opportunities and lead customer discussions to reduce costs and execute programs such as OTIF, Customer Pick-up (CPU), and Fines & Fees.
• Act as an internal supply chain customer liaison, providing operational and strategic input to optimize service and current and future supply chain capabilities.
• Own Network Consolidation as the primary voice-of-customer lead, including internal analysis, design, build, testing, and launch.
• Lead strategic voice-of-customer work to define, refine, and launch efficiency programs and opportunities.
• Influence the definition and execution of policy governance.
• Represent and guide customer focus on company priorities, including waste, transportation/CPU, and warehouse efficiency.
• Identify cost-to-serve root causes and develop action plans for overall cost optimization.
• Support and lead enhanced internal customer-value tracking, reporting, and communication where assigned.
• Direct, coordinate, and evaluate the Customer Supply Chain team in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Demonstrate commitment to a safe working environment that promotes employee health and well-being.

Benefits

• Affordable benefits and coverage options through a comprehensive Total Rewards Program.
• The company significantly supports insurance costs.
• Generous contributions to retirement plans.
• Paid Time Off from day one.
• Training and development opportunities.
• Education Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior