Customer Supply Chain Coordinator

Storck USA, L.P.•Chicago, IL

3d•$55,000 - $65,000•Hybrid

About The Position

The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and effective communication with internal and external customers. This role serves as the entry point into our Customer Supply Chain Department. The ideal candidate will have a passion for people, relationships, and following a problem through to resolution.

Requirements

Demonstrated ability to develop both external and internal relationships
Strong interpersonal communication skills; clear and concise, both written and verbal
Organized, detail oriented, and able to balance competing priorities
Team player who works well in a collaborative environment and shares information freely
Business acumen and the ability to quickly learn technical systems
Creative approach to problem solving
Elevated curiosity, resiliency and business maturity
Bachelor degree preferred or equivalent combination of education and experience
1-3 years of customer facing supply chain experience in Customer Service, Customer Logistics, or Supply Chain, preferably with a CPG company
1-3 years of experience using an Enterprise Resource Planning (ERP) system, SAP preferred
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Must be willing to follow and comply with communicated Company, Travel, and Retailer safety procedures, which may include COVID-19 testing or following other safety procedures in order to attend meetings, travel domestically or internationally, comply with Retail Partner safety procedures, and/or follow other workplace health and safety requirements to fulfil job duties.

Responsibilities

Responsible for all order to invoice tasks for assigned high-volume customer portfolio(s)
Validate customer orders are populated in SAP within one business day of receipt
Resolve discrepancies between customer order pricing and system pricing
Consistently monitor, document, and resolve errors preventing automated orders from processing fully
Validate system reference tables to accurately reflect customer information
Communicate order issues with customer to arrive at optimal resolution
Utilize all available resources to ensure accurate communication to customer
Effectively resolve product shortages through communication internally and externally
Maintain consistent documentation record of order information and notes in SAP
Update system to reflect order and date changes
Acknowledge, research, and resolve customer requests in a timely and complete manner
Proactively contact customers to clarify or retrieve necessary information
Act as reliable point of contact for assigned customers and key stakeholders as it relates to order management
As needed, support Month End, Seasonal Drive Period, and Year End Customer Supply Chain Department tasks
Escalate ongoing/significant issues impacting order fulfillment, customer service levels, increase in expense/loss of revenue with appropriate urgency
Fulfill Storck Company Values; Belonging, Passion, and Growth
Other duties as assigned.