Corporate Traveller - Customer Success Team Leader - Toronto, Canada

Flight Centre•Ontario, ON

3d•CA$110,000 - CA$125,000•Onsite

About The Position

As a Team Leader, Customer Success at Corporate Traveller, you’ll lead from the front—developing a high-performing team while managing your own portfolio of strategic clients. This role blends people leadership, data-driven decision making, and proactive client consultation. Your impact will be felt through stronger customer outcomes, increased loyalty, and sustained revenue growth.

Requirements

4+ years’ experience in Customer Success or relevant experience (essential)
Travel industry knowledge (essential)
Proven leadership experience with a strong coaching mindset
Strong data analysis, problem-solving, and communication skills
Familiarity with Salesforce, Outreach, Vidyard, and Microsoft tools

Nice To Haves

Degree (preferred)

Responsibilities

Lead, coach, and develop a dedicated Customer Success team to achieve and exceed KPIs
Maintain 100% retention across individual and team portfolios
Drive organic revenue growth through product adoption and referrals
Identify and mitigate risk across customer portfolios using proactive action plans
Present insights and opportunities through data analysis and business reviews
Maintain strong, multi-level client relationships through proactive outreach
Advocate for tools, support, and process improvements to enable team success
Collaborate cross-functionally with Sales, Operations, Marketing, and Finance
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
1 paid Volunteer Day per calendar year