Corporate Traveller - Onboarding Success Manager - Vancouver, Canada

Flight Centre•British Columbia, BC

3d•Onsite

About The Position

As an Onboarding Success Manager (OSM), you’ll play a critical role in setting our Corporate Traveler clients up for long‑term success. You’ll lead end‑to‑end onboarding and implementation, acting as project manager, solutions expert, and trainer during this pivotal first impression. Your impact will be felt through strong client adoption, faster time to revenue, and outstanding customer satisfaction. If you love building relationships and making complex implementations feel simple, this role is for you.

Requirements

Previous experience in a customer‑facing role (essential)
Familiarity with Salesforce, Vidyard, Microsoft Suite, and similar tech tools
Ability to onboard clients in Concur and manage advanced technical setups
Strong problem‑solving, time management, and multitasking skills
Comfortable working in a KPI‑driven environment

Nice To Haves

Experience in client onboarding, implementations, or project management (preferred)
Experience with project management tools (preferred)
Travel industry knowledge (preferred)
Degree (preferred)
Native or fluent French (desired)

Responsibilities

Consult with clients to determine the best‑fit onboarding approach
Lead successful onboarding and implementation for new and existing Corporate Traveler clients
Drive strong program and Melon adoption through tailored training and resources
Build trusted relationships with key client stakeholders to ensure long‑term partnership and retention
Act as the solutions expert and primary resource during onboarding
Create and deliver customized client trainings that build confidence and excitement
Gather and apply customer feedback to ensure client goals are achieved
Manage client expectations while advocating for their needs internally
Collaborate closely with Sales to understand client requirements, features, and pain points
Ensure accurate communication of client details to internal operational teams
Support technical onboarding including Concur, HR feeds, SSO, Duty of Care, and advanced configurations
Build and adjust Melon sites to meet client requirements
Ensure seamless handover to long‑term Customer Success support
Support Sales with pitches and RFPs as required
Contribute to continuous improvement and innovation of the onboarding process
Act as a team resource and support cross‑team initiatives
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses