Customer Success Manager - Canada

Matific

13h • Remote

About The Position

Matific is a fast-growing, AI-first global EdTech company delivering a world-class, research-driven mathematics learning platform for schools. Used by millions of students, teachers and families in over 70 countries, Matific empowers learners through interactive, adaptive, and pedagogically rigorous digital experiences.
Recognised internationally for excellence, Matific has received top industry honours including the GESS, Global Edtech Prize, CODiEs, Academics' Choice, and EdTech Digest awards.
With over $50M USD invested and a global team of 200+ employees, Matific operates as a modern SaaS organisation – leveraging AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high-quality mathematics education and to support meaningful systemic improvement worldwide.

Requirements

• Minimum of 3+ years of experience in customer success, account management, or educational client services, ideally within a SaaS, EdTech, or K–12 education environment.
• Demonstrated task-driven project management aimed at achieving customer success and improving engagement.
• A positive, resilient attitude, strong sense of ownership, and a highly organised, self-motivated approach to work.
• Strong communication and presentation abilities, with the confidence to train and engage new and existing customers effectively.
• Comfortable and confident working with senior education stakeholders, including principals, district administrators, and curriculum leaders.
• High energy, collaborative team player with a results-driven attitude and strong consultative approach.
• Ability to travel as required across your territory.
• Must be legally authorised to work and reside in Canada.
• Bachelor’s degree or higher.

Nice To Haves

• Experience in education and/or EdTech is highly desirable, particularly with schools or districts in a Canadian or North American context.
• Familiarity with provincial curricula and the K–12 education landscape in Canada is a strong advantage.
• Fluency in English is mandatory; French language is a significant asset.

Responsibilities

• Lead the end-to-end onboarding process for new schools and districts across Canada, ensuring a smooth and successful integration of the Matific platform into their classrooms and district-wide workflows.
• Provide proactive, personalised training and ongoing support to teachers, instructional coaches, and school and district leaders, both on-site and virtually. Organise webinars and develop instructional materials to ensure educators can fully leverage Matific’s AI-powered learning paths, adaptive assignments, and Live Classroom features.
• Manage and grow a dedicated book of business across Canadian schools and districts. Foster strong, long-term relationships with key decision-makers – including principals, curriculum directors, and district administrators – through regular check-ins and value-added engagement. Proactively identify opportunities to drive renewals, upsell, and cross-sell, ensuring high retention rates and continued platform adoption.
• Track and analyse platform usage data across your book of business, offering actionable insights and recommendations to school and district leaders. Help educators utilise Matific’s reporting tools to identify knowledge gaps, personalise student support, and demonstrate measurable learning impact to stakeholders.
• Work closely with the broader Matific team (sales, content, product, marketing, and technical support) to share on-the-ground feedback from Canadian schools and districts, and contribute to the development of best practices and localised resources for the Canadian market.
• Maintain comprehensive, up‑to‑date expertise on all platform features, pedagogical principles, and alignment to Canadian provincial curricula, in order to deliver high‑quality onboarding, effective training, and informed consultative support to your accounts.

Benefits

• Competitive base remuneration plus uncapped commissions.
• Flexible remote work environment with required travel to conferences.
• A business with a strong purpose to provide quality education to children globally
• A fast-paced environment, a fast-growing SaaS company
• Work with ministries of education, leading high-profile global publishers and partners
• Work closely alongside seasoned, successful entrepreneurs
• Opportunity to innovate and challenge the status quo

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level