Remote | Customer Success & Support Evaluation Consultant — $70–$110/hour

24-Mag•New York, NY

13h•Remote

About The Position

We are sharing a specialised part-time consulting opportunity for customer success and support workflow professionals experienced in reviewing customer success documents, support materials, ticket analysis summaries, knowledge base resources, onboarding materials, customer health reports, spreadsheets, slide decks, and presentation-ready customer experience artifacts for accuracy, rigor, clarity, and domain quality. This role supports current and upcoming remote consulting opportunities focused on customer success artifact review, support workflow evaluation, rubric-based assessment, document and spreadsheet review, slide deck quality review, structured feedback, and high-quality project execution. Selected professionals will evaluate AI-generated work products and apply subject-matter expertise to identify factual, analytical, customer-facing, aesthetic, and presentation issues.

Requirements

5+ years of relevant professional experience in customer success, customer support, technical support, customer experience, account management, onboarding, implementation, renewals, customer education, or related work.
Native or professional fluency in English.
High proficiency in Microsoft Office and Google Workspace.
Strong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google Docs.
Ability to evaluate documents, spreadsheets, and slide decks with strong attention to detail.
Excellent written communication skills and ability to provide structured feedback.
Ability to work independently in a remote, project-based environment.

Nice To Haves

Master's degree, MBA, CXPA credential, Gainsight certification, customer success certification, or comparable customer experience-related credential.
Experience creating or reviewing onboarding plans, QBR decks, customer health reports, renewal materials, support dashboards, ticket analysis summaries, knowledge base articles, escalation guides, or customer-facing communication.
Familiarity with tools such as Salesforce, HubSpot, Gainsight, Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Looker, Tableau, or comparable customer success and support platforms.
Experience reviewing presentation decks for clarity, polish, and customer-facing communication quality.
Strong ability to evaluate both customer success substance and visual/presentation quality.

Responsibilities

Evaluate AI-generated documents, spreadsheets, and slide decks involving customer success, onboarding, adoption, account health, renewal planning, churn risk, customer engagement, and customer experience reporting.
Review customer success materials for accuracy, completeness, rigor, clarity, and practical relevance.
Assess whether recommendations are realistic, measurable, and aligned with the stated customer or business context.
Identify inaccurate assumptions, unclear customer logic, incomplete analysis, weak recommendations, or poor linkage between customer data and proposed actions.
Review materials involving support workflows, ticket tagging, response templates, escalation paths, knowledge base content, support metrics, CSAT, NPS, and customer feedback summaries.
Assess whether support materials are clear, useful, professionally written, and appropriate for customer-facing or internal audiences.
Evaluate spreadsheets, dashboards, account summaries, QBR materials, service quality reports, and executive-facing recommendations for rigor and usability.
Provide clear written feedback that improves customer success and support artifact quality.
Review spreadsheets for structure, logic, calculations, formatting, usability, and consistency.
Assess slide decks for organization, visual clarity, executive readability, and presentation quality.
Identify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace files.
Apply consistent review standards across documents, spreadsheets, and slide decks.