Customer Success Supervisor - Signature - Arlington Heights, IL
About The Position
The Customer Success Supervisor position covers a territory including Arlington Heights and Niles. The role may lead projects or processes of moderate risk or complexity and may lead small teams. It prioritizes tasks within the team, collaborates and coordinates with team members, and provides guidance to less-experienced colleagues. The role solves difficult and sometimes complex problems, uses subject-matter knowledge to influence others, and may coach and review the work of lower-level professionals. Its work contributes to customer, operational, project, or service objectives and is guided by team or department objectives. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is permanent and eligible for a sales incentive plan and an annual management incentive plan, subject to eligibility requirements; incentives are not guaranteed and depend on individual and/or company performance. The salary range is $64,680 to $113,220 per year, with actual compensation determined by factors including location, job-related knowledge, skills, education or training, and work experience.
Requirements
- Must be a U.S. citizen or national, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Responsibilities
- May lead projects or processes with moderate risk or complexity.
- May lead small teams and prioritize tasks within the team.
- Collaborate and coordinate with other team members.
- Provide guidance to team members with less experience or knowledge.
- Solve difficult and sometimes complex problems.
- Use subject-matter knowledge to influence others.
- May coach and review the work of lower-level professionals.
- Act as a resource for colleagues with less experience.
- Contribute to customer, operational, project, or service objectives.
Benefits
- Medical and prescription drug coverage
- Dental and vision benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and supplemental life insurance and Accidental Death and Dismemberment coverage
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick/family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Sales incentive plan, subject to eligibility requirements
- Annual management incentive plan, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
