Fully Remote Customer Success Specialist

AIL • Lincoln, NE

1d • $80,000 - $100,000 • Remote

About The Position

AO Globe Life is hiring a fully remote Customer Success Specialist to support clients exploring supplemental benefits. The role involves virtual client consultations, enrollment support, accurate digital recordkeeping, and timely follow-up. It is open to recent or soon-to-be graduates and others interested in a service-first, people-focused career. No prior insurance experience is required; training, mentorship, licensing guidance, and professional development are provided.

This is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. Licensing requirements, fees, compensation, and contractor terms may vary by state.

Requirements

• Be at least 18 years of age and legally eligible to work in the United States.
• Be self-motivated, organized, coachable, and able to work independently.
• Have strong communication and interpersonal skills.
• Be comfortable with virtual meetings and digital tools.
• Have a reliable high-speed internet connection, a computer or laptop, webcam, and professional remote workspace.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense.
• Customer service background is helpful but not required.

Nice To Haves

• A background or interest in business, marketing, or communications.
• Customer service experience.

Responsibilities

• Participate in ongoing mentorship, professional development, and team training.
• Keep digital records accurate and manage timely follow-up.
• Support the enrollment process from start to finish with professionalism.
• Prioritize high-quality, client-focused interactions.
• Conduct virtual consultations with clients via Zoom.
• Build lasting client relationships.
• Help clients explore supplemental benefit options tailored to their needs.
• Participate in required virtual meetings.

Benefits

• Supportive, people-centered culture.
• Full licensing and training support.
• Income growth through renewals.
• Inbound client interest; no cold outreach.
• Fully remote work with a flexible schedule.
• Equity opportunity of 3% for those who qualify.
• Path toward leadership roles.
• Monthly and quarterly performance bonuses.
• Weekly pay based on performance.
• Mentorship and ongoing professional development.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed