Contact Center Ride Success Agent - Fully Remote

Ride Health

4d•$16 - $18•Remote

About The Position

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes. Our Ride Success Agents work in a 24/7 contact center handling inbound/outbound calls for passengers, transportation providers, and clients. This is a fully remote position in a high-volume contact center where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. This is a full time position that may include weekend and evening hours, depending on the shift. Success in this position will require an entrepreneurial spirit, as demonstrated by an eagerness to contribute to the overall success of the company, an ambition to make a positive impact on the success of trips and our overall client relationships, and a desire to seek out solutions in collaboration with leadership to make improvement to workflows and processes. The ideal candidate will possess exceptional communication skills, creative problem solving, and a commitment to meeting our quality standards and adherence to service level commitments.

Requirements

High School Diploma, or equivalent
Communication skills that include empathy and understanding
Commitment to efficiently see tasks through to completion
Pride in your work to match company vision
Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable
Private, dedicated, quiet work space free from distractions where you can work uninterrupted through the entirety of your shift
Understanding of basic computer troubleshooting
Candidates must reside in the United States to perform this job.
Candidates must be permanently authorized to work in the United States.
We are unable to provide sponsorship at this time.

Nice To Haves

Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems preferred
Contact center or tech support experience encouraged
Customer service experience dealing with customer issue management
Thoroughness in following SOPs to complete tasks
Ability to recognize trends and report to upper management
Actively engage and collaborate in the work of a remote team

Responsibilities

Scheduling transportation needs for passengers and clients
Transportation provider assistance calls
Outbound calls to passengers, client contacts, attending facilities
Chat monitoring and response
Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests.

Benefits

Competitive compensation $16 - $18 per hour
Career advancement opportunities
Fully remote - skip the commute
Paid Time Off
Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
Need to add dependents? We help with that too
TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health
401k retirement savings plan with 4% fully vested employer match right out of the gate
Fully paid parental leave after 6 months of employment