Customer Success Representative, German Speaking (Remote)

This role is for a remote Customer Success Representative based in Germany, responsible for improving conversions and reducing cancellations within Taskrabbit's European markets. The representative will address and solve user issues primarily through email, chat, and phone, while maintaining high customer satisfaction and productivity levels. They will also build connections and trust with stakeholders, exhibit excellent customer service skills, and have a strong command of written and verbal communication. The role requires fluency in English and German, and the company offers various perks and benefits to its employees.

• Efficiently address and solve user issues primarily via email, chat, and phone while maintaining and exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Diligently take notes while performing core duties and make suggestions to the team leader on how things can be improved.
• Build connection and trust with stakeholders, going above and beyond to provide an exceptional experience and resolve queries in an appropriate manner.
• Be organized, accountable, and responsible, using available resources to stay informed of all standard operating procedures (SOPs) and program changes.
• Minimum 1 year of customer service experience, contact center experience, or similar.
• Exhibit empathy, courtesy, kindness, efficiency, confidence, and helpfulness in providing excellent customer service.
• Tech-curious with excellent typing skills and adaptability in navigating online tools and systems.
• Strong written and verbal communication skills with a command of grammar and spelling.
• Available full-time (40 hours/week).
• Fluency in English and German.
• Eligible to work in Germany (no relocation support provided).

• Minimum 1 year of customer service experience, contact centre experience or similar.
• Excellent customer service skills: exhibit empathy, courtesy, kindness, efficiency, confidence, and helpfulness.
• Tech-curious, excellent typing skills, and adaptable in navigating online tools and systems.
• Excellent written and verbal communication skills: have a strong command of grammar and spelling.
• Available full-time (40 hours/week).
• Fluency in English and German.
• Eligible to work in Germany, no relocation support provided.

• Remote-first company with flexibility and choice
• Talented, supportive, smart, and kind leaders and teams
• Values of caring deeply, leveling up, being a better neighbor, and leading the future together
• Diverse culture with representation above the tech industry average
• Employee-paid health insurance
• 401k match with immediate vesting
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness, productivity, and education stipends
• IKEA discounts
• Reproductive health support
• Opportunity to work in a remote team
• Improving conversions and reducing cancellations in European markets
• Comprehensive standard operating procedures and onboarding
• Creating a better everyday life for everyday people
• Efficiently addressing and solving user issues
• Building connection and trust with stakeholders
• Excellent customer service skills
• Tech-curious and adaptable in navigating online tools and systems
• Excellent written and verbal communication skills
• Full-time position (40 hours/week)
• Fluency in English and German
• Eligible to work in Germany
• Commitment to diversity and inclusion