Customer Success Program Manager – Neuromodulation

Medtronic • Minneapolis, MN

21h • Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 30-50% of travel to enhance collaboration and ensure successful completion of projects. Careers that Change Lives Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Neuromodulation operating unit delivers advanced therapies for chronic pain, movement disorders, and nervous system conditions, offering SCS, DBS, and targeted drug delivery. Through proven technology, clinical evidence, and innovation, we provide personalized solutions that restore function and enhance quality of life. Check us out on LinkedIn: Medtronic Brain Modulation and Pain Interventions The Customer Success Program Manager is responsible for driving successful commercialization, onboarding, activation, adoption, and utilization of Connected Health solutions across neuromodulation. This role serves as the primary operational conduit between Field Sales, FTC teams, Hospital IT, customers, and internal stakeholders to ensure cloud-connected products are successfully deployed, integrated into clinical workflows, and translated into measurable commercial impact. The role will lead initiatives focused on reducing barriers to site access, accelerating activation timelines, increasing customer engagement, and supporting sustained utilization of Connected Health platforms. This role plays a critical part in enabling field success, supporting customer workflow integration, and ensuring digital capabilities drive revenue growth, customer retention, and long-term platform adoption. This role is critical to scaling Connected Health across neuromodulation by ensuring cloud-connected products are successfully deployed, adopted, and integrated into customer workflows. By serving as the operational bridge between customers, the field, and internal teams, this role helps translate Connected Health capabilities into measurable customer engagement, sustained utilization, commercial growth, and long-term competitive differentiation.

Requirements

• Minimum Requirements: Bachelor's Degree
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience

Nice To Haves

• Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows.
• Strong cross-functional collaboration and project management skills.
• Experience working closely with commercial field teams and customer-facing stakeholders.
• Strong communication, organizational, and operational problem-solving abilities.
• Analytical mindset with the ability to interpret utilization data and translate insights into action.
• 2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles.
• Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies.
• Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows.
• Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics.
• Experience supporting commercialization or launch execution for digital health products.

Responsibilities

• Site Access & Activation: Lead onboarding and activation workflows for Connected Health platforms, including customer enrollment, contracting coordination, cybersecurity reviews, and site readiness activities.
• Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement.
• Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success.
• Adoption, Utilization & Customer Success: Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives.
• Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers.
• Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement.
• Field Enablement & Commercial Support: Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement.
• Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities.
• Support launch readiness activities and ongoing commercialization efforts for cloud-connected products.
• Data Insights & Business Performance: Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.
• Support development of adoption dashboards and reporting tools used to track activation timelines, active accounts, engagement rates, utilization trends, and revenue impact influenced by Connected Health adoption.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal