Program Success Manager

Springboard

3d•Remote

About The Position

The Company At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates. About Springboard Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes. The Role We’re looking for a Program Success Manager who genuinely loves working with people. At its core, this role is about human connection. You’ll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you’ll thrive here. This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student’s journey. Through phone calls, SMS, and email, you’ll help students stay motivated, build strong habits, and navigate challenges. We’re looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence. If you’re energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding.

Requirements

3+ years in advising, customer success, coaching, or consultative sales
Genuinely enjoy talking to people and building relationships throughout the day
Bring strong emotional intelligence and lead with empathy
Are proactive, action-oriented, and follow through consistently
Can manage a high volume of conversations and priorities
Are comfortable having direct, supportive conversations that drive action
Are energized by helping others stay motivated and succeed

Responsibilities

Own a portfolio of students, driving engagement, retention, and completion
Build strong relationships through consistent outreach (calls, SMS, email)
Coach students on time management, study habits, and staying accountable
Proactively reach out to students who are falling behind and help them get back on track
Navigate sensitive or challenging situations with empathy and sound judgment
Own overall cohort health, ensuring students are progressing week over week
Surface risks and wins early to internal teams and partners
Support a high-quality student experience that drives client satisfaction
Collaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support students
Use student interactions and data to identify trends and at-risk students
Share clear, actionable insights with internal teams
Contribute to improving how we support students through feedback and ideas
Leverage tools and AI to work more efficiently and consistently